The Code Enforcement Service to A Community

The code enforcement profession balances the community’s quality of life by using professional skills, and techniques tailored to the community's factors for sustainable living. The divisions’ priority is to identify, and abate violations of all applicable laws, and code of ordinances preferably gaining willful compliance. 

Through education, effective communication, and enforcement; an effective Code Enforcement Division strives to prevent repeat offenses. Officers and Inspectors methodically use professional skill sets with deliberate intent to serve the community with adequate customer service. The code enforcement professional must know how to communicate effectively with all personality types. To be successful we must know our neighborhoods, and apply fair consistent techniques every time no matter the case situation. 

A division with skilled personnel is dedicated and responsive to community improvement. Inspectors and officers work cooperatively with the public to ensure neighborhoods are educated and feel comfortable relying on code enforcement. The department proves to be a diversified group of subject matter experts who team up to make a difference.

Code enforcement professionals can strategically apply their skill sets with deliberate intent to serve the community better in all areas of Customer Service. Effective customer service provided to the three most valuable players in the code enforcement field will only improve a community attitude. 

Starting with co-workers, a professional staff recognizes the importance of teamwork and collaboration with other departments. As a team-oriented staff, each member acknowledges “Together Everyone Achieves More”.  As Teammates we recognize each other’s strengths and abilities. Most if not all tasks can be achieved successfully where the team applies a uniformed approach.

Complainants are treated as concerned citizens and a professional staff serves citizens effectively by listening to the concerns, gaining clarity of the issues, and responding in a strategic effort to educate the citizen on how the division will proceed by assessing the situation and validating the need for action to be taken promptly and professionally.

And most importantly, effectively communicating with the responsible party. Code enforcement professionals understand, and practice customer service strategies to proactively engage customers who may or may not understand that they have violated an ordinance which negatively impacts community values. It is a priority of each team member to communicate with such efficiency as to gain willful compliance by assessing the customers’ ability to comply and correspond with positive solutions while being direct and confirming consequences for non-compliance.